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Mountain Empire Unified School District

3291 BUCKMAN SPRINGS RD
PINE VALLEY, CA 91962
Phone: (619) 473-9022
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How to Reset your Password
 

Change Your Password in the Windows App

The JumpCloud Windows App allows you to log in to your device with your JumpCloud credentials and access the User Portal without having to remember the URL. Your JumpCloud password also provides access to the device, software, WiFi, and everything else your organization's IT infrastructure has to offer.
You can use the JumpCloud Windows App to change your password without help from your admin.
 
When your password is set to expire, you will receive a pop-up notification from the JumpCloud app. The frequency of this display varies depending on when the password is set to expire:
  • When the password is set to expire in 2 days or less, the notification displays every 4 hours.
  • When the password is set to expire between two and seven days, the notification displays every 12 hours.
  • When the password is set to expire between 1 and 2 weeks, the notification displays every 24 hours.
 
Considerations
  • The passwords you create must adhere to the standards your organization and JumpCloud requires for user account passwords. You’ll get an error if you try to create a non-compliant password. If you do not know what your organization requires for user account passwords, ask your IT administrator.
  • Please do not use common words associated with our district in your password (Redhawks, MEUSD, school name, etc.) 
  • Note that when you change your password, any active sessions (User Portal, SSO applications, etc.) will be terminated.
 

iconIf you wait until the password change period expires, you may get locked out which will require you to contact the Tech Dept. to unlock your computer!

 

Changing your JumpCloud Password with the Windows App

To change your JumpCloud password using the Windows App:
  • In the system tray, click the JumpCloud Windows App icon.
  • Click Password.
  • Click Reset Password.
  • In Current Password, enter your current password.
  • In New Password, enter in your new password.
  • Enter your password again in Confirm Password.
  • If MFA is enabled for your JumpCloud account, you need to authenticate your account. Depending on the types of MFA enabled by your organization, you’ll see one of two options:
  • Push: Use the JumpCloud Protect app to verify your identity with a push notification.
Note: 
A cancel button displays on the logon screen while you are verifying your identity using Push MFA. Clicking this button has no effect on the push notification. 
  • TOTP: Enter a six digit code from an authenticator app such as JumpCloud Protect or Google Authenticator.
  • Click Save. You see a confirmation that the password has been saved.
  • Click Close.

  • iconImportant! After resetting your password, a computer restart is necessary for everything to sync. Failure to restart will result in some services not working!

If your password is set to expire within 14 days, a red dot will appear on the icon, as shown below: 
Jumpcloud Icon
Clicking the icon when it has the red dot takes you to a screen where you can change your password, shown below:
Password expiration Screen
If you don’t see the app, you can change your password using Ctrl+Atl+Del.

Changing your password using Ctrl+Alt+Del

To change your password using Ctrl+Alt+Del:
  • Press Ctrl+Alt+Del, then select Change Password.
  • Enter your Old Password.
  • Enter your New Password.
  • Enter your new password again in Confirm Password.
  • If MFA is enabled for your JumpCloud account, you need to authenticate your account. Depending on the types of MFA enabled by your organization, you’ll see one of two options:
  • Push: Use the JumpCloud Protect app to verify your identity with a push notification.